Reference

Understand Your Rights on ceri12

Our Terms & Conditions lay out exactly how your account works, what happens when you deposit via DANA, OVO, GoPay or QRIS, and how we keep your data…

Account ownership stays yoursYour deposits are traceableWithdrawals verified at each step
ceri12 Understand Your Rights on ceri12
REACH US ANYTIME

How to Contact Us About Terms Questions

Live Chat Open the chat widget on any page, Monday to Sunday, 08:00–23:00 Indonesia time. Our team answers policy questions, account holds, and term clarifications in minutes.
Email Support Send detailed questions to [email protected]. We reply within 24 hours with a full explanation of the relevant terms and any next steps for your account.
Account Settings Log in, go to Settings > Legal & Terms, and download a full copy of our current Terms & Conditions PDF. You can also request a formal amendment request directly from that page.
HOW WE PROTECT YOU

Data Security, Cookies and Account Access

Encryption Standard

All account data—usernames, passwords, deposit history—travels over TLS 1.3 encryption. Servers are segregated; payment info never touches our game-session layer. Annual security audits confirm compliance.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to count page visits and identify broken links. Marketing cookies are opt-in only; you can disable them in Settings > Privacy without losing access to your account.

Account Ownership

Only you may open an account under your name and ID number. Shared accounts, multiple registrations and transferred credentials violate our Terms; we reserve the right to freeze such accounts pending investigation.

Data Retention

We keep your deposit and withdrawal records for seven years for tax and fraud-prevention purposes. Closed-account data is anonymised after three years unless local law requires longer retention.

Change Requests

To update your name, email or phone, contact us via live chat or email with a photo ID. Changes take 24–48 hours and trigger a security review to prevent unauthorised account access.

Right to Know

Request a full copy of your personal data held by ceri12 by emailing [email protected] with 'Data Access Request' in the subject line. We respond within 30 days with a downloadable file.

Answers to Questions You Might Have

Yes. Go to Settings > Account > Close Account, confirm your identity, and your account enters a seven-day grace period. After seven days it closes permanently. Any pending withdrawals must clear first; funds already deposited cannot be recovered unless you dispute the transaction within 48 hours.

Our Terms & Conditions reserve the right to suspend or close your account if you use bots, attempt fraud, create duplicate accounts, or exploit a glitch. We'll email you with the reason and a appeals process. Most first-time violations result in a warning; repeated breaches result in permanent closure and funds forfeiture.

Your deposits remain in a segregated client trust account separate from company funds, per Indonesian financial regulation. If we cease operations, that account is returned to depositors pro-rata. Our Terms confirm this arrangement; we verify it annually with our financial auditor.

Yes. If you deposit via DANA but later want to withdraw via OVO, that's allowed. Log into your account, go to Wallet > Withdraw, and select your new method. Processing times may differ—DANA and OVO typically clear in under five minutes; bank transfers can take one to two hours.

Click 'Forgot Password' on the login screen. We'll send a reset link to your registered email. That link expires in one hour. If you don't receive it, check your spam folder or contact live chat and we'll resend it or reset your account via phone verification within minutes.

No. Your personal data stays within ceri12 systems. We share deposit records only with our payment processor (DANA, OVO, GoPay or QRIS) to complete your transaction, and with tax authorities if required by law. We never sell your email or phone number.

DANA, OVO and GoPay withdrawals clear in under five minutes once verified. Bank transfers via QRIS can take one to two hours depending on your bank. We verify every withdrawal against your deposit method to prevent fraud. Your bank may apply additional hold times on its end.