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How ceri12 Protects Your Account and Payment Details

When you open an account with us, your personal data and payment information are protected under strict privacy controls.

Data encryption on all account pagesPayment details never shared with third partiesWithdrawal verification within 24 hours
ceri12 How ceri12 Protects Your Account and Payment Details
CONTACT US TODAY

Reach Our Privacy Team Anytime

If you have questions about your data, how we use it, or want to request access or deletion, our support team is ready to help.

Live Chat Support Open live chat from your account dashboard or the lobby footer, available 09:00–23:00 WIB daily. Support agents can help you update privacy settings and explain data handling.
Email Privacy Request Send formal data requests to [email protected] with your account email. We confirm receipt within 24 hours and process requests within seven business days.
Account Settings Panel Log into ceri12, go to Settings > Privacy & Data to view your stored information, request corrections or download your account data in one click.
HOW WE SAFEGUARD

Data Security, Cookies and Account Protection

Your account security is built on encryption, regular backups and strict staff access controls. We use HTTPS encryption on every page so your login credentials and payment details never travel unencrypted.

Encryption & HTTPS

All pages use SSL encryption so deposits via DANA, OVO, GoPay and QRIS, login attempts and account data are protected from interception.

Session Cookies

We use cookies to remember your language choice, keep you logged in and prevent login loops. Cookies expire after 30 days of inactivity for security.

Withdrawal Verification

Before any payout to your bank account or wallet, we verify your registered banking details match the destination account to prevent fraud.

Data Retention Rules

Active account data is retained for the duration of your membership. After closure, we keep transaction records for seven years for regulatory compliance.

Staff Access Controls

Only authorised support and compliance staff can view your personal data, and only to resolve your request or comply with legal obligations.

Change Your Details Anytime

Update your email, phone number or banking information in Account Settings. Changes to banking details take effect on your next withdrawal request.

Privacy Policy Frequently Asked Questions

Here are the questions we hear most about how your data is handled at ceri12. If your question isn't answered below, reach out to our privacy team via live chat or email.

Yes. Go to Account Settings > Privacy & Data and select 'Download My Data'. We'll compile your profile, transaction history and gameplay logs into a file and email it to you within seven business days. You can also request this via email to [email protected].

We retain your transaction records—including DANA, OVO, GoPay and QRIS deposit and withdrawal details—for seven years after closure for regulatory compliance in Indonesia. Your personal contact information (email, phone) is deleted within 30 days unless we're legally required to keep it.

Only authorised ceri12 support staff can access your data, and only to help you or investigate fraud. We never share your details with payment processors, game studios or third-party marketers. Bank transfer partners see only the amount and your wallet ID, not your full profile.

No. We do not sell, rent or share your personal information with external companies for marketing or advertising. Game studios and payment providers receive only the data they need to deliver their service.

When you close your account, we flag it as inactive and delete personal contact information within 30 days. Transaction records stay on file for seven years per Indonesian financial regulations. You can request full deletion via [email protected]; we'll confirm what can and cannot be removed.

We monitor our systems 24/7 for security threats. If a breach occurs, we notify affected users via email and in-account message within 48 hours. You'll also see a notice on our status page at status.ceri12.xyz. Check your registered email and account dashboard regularly for security alerts.

Yes. Disable cookies in your browser settings; note that some lobby features may not work. For marketing emails, unsubscribe via the link in any email or go to Account Settings > Communication Preferences and toggle off promotional messages. Transactional emails (login alerts, withdrawal confirmations) cannot be disabled.